Refund policy

🔁 Return & Refund Policy – Alyura™

At Alyura, your satisfaction is our priority. If you're not fully satisfied with your purchase, you have 14 days from the date of delivery to request a return.

📦 Return Conditions:

  • The product must be unused, in perfect condition, and in its original packaging.

  • Return shipping costs are the responsibility of the customer, except in cases of defective products or shipping errors.

  • Proof of purchase (order number or confirmation email) is required.

💰 Refund Process:

  • Once we receive and inspect the returned item, we will notify you by email about the approval or rejection of your refund.

  • If approved, the refund will be processed via your original payment method within 5 to 10 business days.

📬 Return Address:

Metaversely Shop
1 chemin de Bacouel
80480 Vers-sur-Selle
France

📩 Contact Us:

For any return requests or questions about your order, feel free to contact us at:
📧 contact@metaversely.shop